General
Purchase Information
Pricing
As every artpiece is custom made
with special design and pattern, the price of each Prodexim product varies
and depends on the designs, motifs (relief or not) and sizes of the
artpiece.
The
listed price is displayed under each item in the galleries. Before
ordering, you need to submit a Quote Request so that we can confirm the
total cost with shipping included.
Production Time
Most of our
artworks shown on our website are available in stock and ready for
shipping. The
time to produce an artwork depends on the technique of artwork and its
sizes. Normally, it takes at least one month for a whole process. Some
artworks require from 3 to 6 months, especially customized products.
Order to Make
If the
artwork is not available in stock, you can order-to-make it. You are
required to pay 30% upfront to activate your order so that we can start
manufacturing the artwork. The remaining amount will be required when
the product is finished and ready for shipping.
When you
submit the Quote Request, we will reply if the total of deposit $ and
production time if the item is not available in stock.
Ordering
& Quote Request
After you
have viewed the artwork and interested in purchasing it, you can pursue
the following steps:
- Request a quote by emailing us
with the codes and names of the interested
artwork(s) and your location (city/country).
- Once this
request is received by us, we will reply within 48h by sending you the
confirmed Quote. In this quote, we will detail all information related
to your requested items:
-
We
will confirm whether the item is available in stock or not. If not, we
will tell you how long it takes to produce it
- We will
confirm the item price (with or without promotional discount)
- We include
the frame price (if requested)
- Shipping and
handle fee
- The total of
your payment
- Delivery time
- And other
information necessary to your order
- If you are
ok with our Quote, then you can complete your order by clicking on Add
to Cart under the interested item(s) in the galleries
- The PayPal
page will display and ask for Proceed to Checkout. You now enter the
total amount (as indicated in our Quote) and choose the payment method:
by Paypal account or by Visa/MasterCard.
We will then
confirm your payment and start proceeding the delivery.
Payment
You can then
either pay your purchase by PayPal or by international Credit Card
(Visa/Master Card). Our website is secured with SSL 256-BIT encryption,
so it is totally safe to proceed with your payment online. PayPal, the
most secured, safe and easy payment method is used by millions of
online customers around the world. Also, you can have a $2,000
insurance warranty by PayPal for online payment.
Shipping and
Handing
International
orders are calculated by destination. For Europe and
North America , time for shipping
and handling usually takes about 4-6 days by airfreight and
approximately a month by ocean. Shipping
costs are responsibility of the buyer. Once you
requested the quote, we will reply with the shipping cost along with
other information before you place your order.
The artwork
is shipped with the mounted canvas chassis. It can include the frame or
not, depending on the customer‘s order. Please indicate
“With Frame or Without Frame” in your Quote Request.
The sizes of
artpiece are in cm (1 inch is about 2.5 cm). These sizes usually adjust
to the universal dimensions for frames. For example, a 60x80cm
embroidered picture on canvas can be mounted on a standard
“Landscape 25” frame that you can find at your
local stores.
Framing an
embroidery picture is similar to framing a normal painting. Some
customers prefer to do their own framing at their local stores so that
they can check out the frames to perfectly fit their environment.